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Samsung Series 5 TV Troubleshooting – An Easy Guide

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Troubleshooting guide Samsung Series 5 TV

Samsung Series 5 TV Troubleshooting – An Easy Guide

Are you having problems with your Samsung Series 5 TV? Don’t worry because this  Samsung Series 5 TV Troubleshooting guide will provide easy-to-follow troubleshooting tips and tricks to help you get your TV up and running again in no time! Read on for more information about how to diagnose and fix the most common issues with your Samsung Series 5 TV.

Troubleshooting Of A Samsung Series 5 TV That Won’t Turn On

If your Samsung Series 5 TV won’t turn on, the problem could be with the cable, outlet, remote, or TV itself. You can try several quick and easy fixes for this issue. 

Replace The Batteries Of the Remote Control

Start your TV with the remote control and then without it. If it turns on without the remote, then the remote is to blame. To fix this, replace the dead batteries.

Samsung Series 5 TV Troubleshooting
Samsung Series 5 TV Troubleshooting: remote

Power Recycling Of Samsung TV

You should also ensure the power outlet and the cable are working correctly. Check whether all the cables are tightly inserted. To power cycle your TV, first, keeps the TV unplugged for about 30 seconds. Then plug the TV back into the power outlet directly. If the power outlet doesn’t work, try plugging the TV into another outlet. 

Check The Surge Protector

If you’re using surge protectors, you need to check them. Over time, surge protectors wear out and no longer provide the voltage required by the TV. In that case, you should replace them. 

Samsung TV Series 5 Turning Off By Itself

There can be several causes behind your TV turning off by itself. But, most of the time, it happens due to the settings and the connected external devices. 

Soft Reboot Of Samsung TV

To do this, follow these steps:

  1. Turn off your TV.
  2. Disconnect the TV from the power outlet.
  3. Wait for 30 seconds.
  4. Plug the TV back into the power outlet.
  5. Turn on your TV again. 

If there’s an issue with your remote, remove the batteries and turn your TV on by pressing the manual Power button. 

Check Auto Power Off Settings

By default, the Auto Power Off mode is automatically set to On. When the TV detects no signal from the receiver, it automatically powers off. To change this setting:

  1. Open Settings.
  2. Select General.
  3. Select Eco Solution.
  4. Choose Auto Power Off.
  5. Select the option of how long the TV waits before turning off itself. 
Samsung Series 5 TV Troubleshooting

Check Sleep Timer Settings

A sleep timer automatically turns off the TV after a set amount of time. So if your TV keeps turning itself off, you can check the sleep timer settings and deactivate it.

  1. Open Settings.
  2. Select General> System Manager.
  3. Select Time> Sleep Timer.
  4. Choose Off. 

Check HDMI Settings

If your TV is still turning off itself, check the external devices. First, disconnect the TV from the connected devices like gaming consoles, set-top boxes, PCs, etc. Then, reconnect the devices one by one to determine which one is causing the turning-off problem. 

Disconnect Anynet+

Samsung Smart TVs have a feature named Anynet+, which connects different devices through a single remote control. You can try disabling Anynet+ to determine if it’s causing the issue. To disable this feature:

  1. Go to Settings.
  2. Select General> External Device Manager.
  3. If Anynet+ is on, an indicator will show it.
  4. Press Off to disable it. 

Update the Software Of Samsung TV

Updating the Samsung TV software takes care of many bugs and glitches. To update the TV firmware:

  1. Open Settings.
  2. Select Support> Software Update. 
  3. Choose Update Now. 

Apps Not Working On Samsung Series 5 TV

You can try several simple and easy solutions when the apps aren’t working on your Samsung TV. 

Cold Reboot

The easiest way is to cold boot your TV, and you can do it in two different ways. 

  • With a remote: Press and hold down the Power button on the remote control until the TV turns off and power it on again. 
  • Without a remote: Unplug the TV from the power outlet. Wait for about 30 seconds, and then plug the TV back on. 

After your TV finishes restarting, try to use the app again to see if it worked.   

Samsung Series 5 TV Troubleshooting and how to resolve them

Update App

If rebooting doesn’t work, perhaps the app needs updating to function. Usually, you’ll see a pop-up on the screen to notify you about updates. However, you won’t see anything if the apps freeze before updating. In that case, you’ll have to go to the Samsung App Store and update it from there. 

Update Firmware

Apps will stop working if your TV firmware isn’t up to date. To update firmware:

  1. Go to Settings. 
  2. Select Support> Software Update> Update Now.
  3. The TV will check for updates and download the latest one. 
  4. When the update is finished installing, your TV will restart. 

Check the Internet Connection

Poor wireless connections or a bad LAN connection will hamper streaming apps like YouTube, Netflix, etc. In that case, consider troubleshooting the router or looking for a stronger connection.  

Reset Smart Hub

You can try resetting the Smart Hub, as it’ll restore the settings to their factory defaults. However, it’ll also delete all the apps, so you’ll have to download them again.

To do a factory reset on Samsung Smart Hub:

  1. Go to Settings> Support.
  2. Select Device Care> Self Diagnosis> Reset Smart Hub.
  3. Enter the PIN (the default PIN is 0000).
  4. Completing the reset, select OK. 

Change your Samsung TV’s Country Code

Sometimes, specific locations aren’t supported by some apps. In that case, you need to change your location. To change the country code on your TV:

  1. Open the Smart Hub menu.
  2. Press the 2,8 and 9 buttons on the remote.
  3. Choose any other country under Internet Service Location. 
  4. Accept the Terms and Conditions. 
  5. Once the Smart Hub reloads, change the location back to your original one. 
Change your country code is another solution for Samsung Series 5 TV

Samsung Series 5 TV Screen Goes Black

When the Samsung TV suddenly goes black, it’s called the black screen of death. Usually, it happens when the TV doesn’t get any signal from the source device. To fix that, you can try the following steps:

Test The HDMI Cable

Make sure you are testing the correct HDMI cable with your TV source. To test the HDMI cable:

  1. Select Menu.
  2. Go to Settings.
  3. Select Support.
  4. Select Self Diagnosis.
  5. Select Signal Information.
  6. Click on HDMI Cable Test to start it. 

Test Different External Sources

Alternatively, you can test the external source to see if it causes the problem. Try connecting another external source device or a different source port to your TV and see if it works. For instance, you can use a Roku player instead of a cable box. 

If your TV screen starts working fine, the problem is with the external source, not your TV. In that case, you need to repair or replace the external device. 

Check TV Signals

Another thing you should check is whether the TV is receiving strong signals from the source device. You can do this by reviewing the strength meter on your Samsung TV. Also, ensure the antenna or the satellite dish is correctly installed, and the connection isn’t disrupted. 

Reset The TV

After trying all the methods, if your Samsung TV screen remains black, you should perform a factory reset on your TV. This will restore all your TV settings to the factory defaults. To reset your Samsung Series 5 TV, follow these steps:

  1. Press the Menu button on your TV remote control.
  2. Go to Settings.
  3. Select Support> Self Diagnosis> Reset.
  4. Enter the PIN (default PIN is 0000) when prompted. 
  5. Click on OK to continue and follow the instructions to finish the reset.

No Sound is Coming From The Samsung TV Series 5

For no sound coming from the TV, you first should check whether your TV is on mute mode or the volume level is set to zero. If there’s no issue with the volume, try checking other components to fix it. 

Check The External Sources

Check other HDMI ports, and make sure the HDMI settings have the correct audio output. Also, all the ports should be clean and clear of dirt or debris.

Check the cable connections for any damaged or defective cables. Defective cords or cables will cause the audio to fail to sound. You can check this using external devices like a gaming console or others. 

You can also use a soundbar or an external speaker. Getting the sound from another device will bypass any issue with your TV. It’ll also significantly increase the quality and volume of the sound.   

Here's all you need to do with your Samsung Series 5 TV Troubleshooting

Run A Sound Test

You can run a sound test to determine the cause of your TV’s audio issues.

  1. Go to Settings> Support.
  2. Select Device Care> Self Diagnosis> Start Sound Test.
  3. Select Yes if you can still hear a problem; select No otherwise. 
  4. You’ll be prompted to contact Samsung Support if you encounter a problem. 
  5. Provide the on-screen information to the Samsung support agent. 

No Bluetooth/ Speakers Connected

Check whether a Bluetooth speaker or headset is paired to your TV. If there’s any, unpair it using the Audio settings or turn it off. 

Smart Hub Does Not Display Any Apps

If you’re having issues with the Smart Hub not displaying any apps, you can try a couple of methods to fix it. 

Switching Samsung TV To Original Settings

First, try to switch your Samsung TV back to its original settings. To do that:

  1. Press the Smart Hub button on the remote (for older models, press the Home or Menu button). 
  2. Press the following buttons: fast forward, 2, 8, 9, and rewind.
  3. Select another location in Setup.
  4. Accept the Terms and Conditions on the screen. 
  5. This will update and reset the Smart Hub.
  6. Repeat the steps and switch back to your original location. 

Factory Reset

If the issue remains, your TV needs a factory reset. 

  1. Go to Settings.
  2. Select General.
  3. Select Reset and enter the default PIN 0000.
  4. Select OK to complete the reset. 
  5. Your TV will automatically restart.  

Samsung TV Series 5 Won’t Connect To Wi-Fi

When your Samsung TV isn’t connecting to the Wi-Fi, you can try following these methods:

  • Check other devices: If many devices are connected to the network, try disconnecting one. Then, when the network isn’t congested anymore, the TV will connect automatically. 
  • Reboot the Wi-Fi router and the TV: Rebooting them will remove any bugs or glitches causing the connection issue. After the devices finish rebooting, try to connect to the Wi-Fi network again.
  • Seek professional help: If the network issue persists, contact Samsung customer support and ask for guidance. 

Image On Samsung TV Series 5 Keeps Freezing

A frozen screen will frustrate you while watching TV. This annoying problem is usually resolved by updating the firmware. 

Update Firmware

  1. Press the Home button on the remote.
  2. Go to Settings.
  3. Select Support> Software Update> Update Now.
  4. After checking for updates, the TV will download the latest update. 
  5. After installing the update, the TV will restart. 

Check the Internet Connection

If you’re having trouble updating the firmware, look at the Wi-Fi network. First, check if your TV is connected to the internet. Then, connect the TV again if necessary. 

Check for any Damaged or Loose Cables

You should also inspect the power and external cables and see if they’re tightly and correctly plugged in. If there are any damaged or frayed cables, replace them immediately. 

Lines, Dots, And Spots Appear On The TV Series 5 Screen

Doing a picture test is the first thing you need to consider when lines, dots, or spots appear on your TV. 

Samsung Series 5 TV Troubleshooting, image problems
Samsung Series 5 TV Troubleshooting: check your screen

Picture Test Of Samsung TV

To do a picture test of Samsung TV, follow these steps:

  1. Go to Settings> Support.
  2. Choose Device Care> Self Diagnosis.
  3. Click on Start Picture Test. You’ll be shown a series of pictures for testing.
  4. Select Yes or No to answer the questions and confirm the problem. 
  5. Follow the on-screen instructions to finish the picture test. 

If lines and dots appear during the picture test, it may be because of a cracked screen. In that case, you’ll need to replace the screen. However, if lines or spots don’t appear during the test, there may be problems with the connections or the signal strength of the external device. 

Replace Fallen Reflector Inside The Panel

Spots or dots appearing on Samsung TVs can be caused by a fallen reflector or lens inside the TV panel. As the reflectors are made of plastic, they start to fall off when the TV gets overheated. Usually, they are placed in front of the LED backlight to spread the light on the TV screen. 

To fix this issue, you must open the back panel of the TV. Then, look for the fallen reflector to glue and place it back on. If it’s damaged or out of shape, you need to replace it to remove the lines on your TV screen. 

Restore Factory Settings

As a last resort, you can try a factory reset. To do that:

  1. Press the Menu button on the remote.
  2. Go to Settings.
  3. Select Support> Self Diagnosis> Reset.
  4. Enter the default PIN 0000. 
  5. Click on OK and follow the instructions to finish the process.

While watching your Samsung TV, encountering different issues is not unusual. Perhaps your TV won’t turn on or keeps switching off. There can be issues with the sound or the picture quality. Moreover, your TV gets a dark screen, or there are lines, dots, or spots on the screen. Finally, you may have difficulty connecting your TV to the internet, or the apps will stop working. Whatever the issue you’re facing, you’ll be able to fix it if you know how to troubleshoot. Follow this guide to troubleshoot the Samsung Series 5 TV. 


How Can I Repair My Samsung Flat Screen TV?

All Samsung TVs come with a 3-month repair warranty, and you’ll keep the original factory warranty. If you need your Samsung TV repaired, you can send it through the mail, or an authorized Samsung technician can visit and fix it directly at your location. Find a repair center close to your location and set up an appointment. Later you can track the repair status by entering your telephone number and Service Request Number on the Samsung website

My Samsung TV Stopped Working. What Should I Do?

Check the cables and power outlets to see if they work correctly. Then unplug the TV for 30 seconds and plug it back in. If that doesn’t work, check the settings and the external device connections. Finally, try doing a factory reset on your TV. 

How Do You Fix Samsung TV Color Problems?

Ensure all the cables are correctly connected if your Samsung TV color is wrong or missing while connected to an external device. Next, you must adjust the TV settings for poor color or brightness issues. To adjust the Picture options, go to Picture Mode and select Color or Brightness. For resetting to the default picture settings, open Picture> Picture Reset. If none of these methods work, consider upgrading the firmware of your TV. 

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